This Policy is part of the Terms & Conditions governing all orders placed on DOIT DIGIFABB INDIA PRIVATE LIMITED’s e-commerce platform.

 Last Updated: 09-09-2026

1. GENERAL TERMS

This Shipping Policy (“Policy”) applies to all purchases of 3D printers, consumables, software licenses, accessories, spare parts, and services (“Products”) sold by DOIT DIGIFABB INDIA PRIVATE LIMITED (“DigiFabb”, “we”, “our”). By placing an order on our platform, the customer (“you”, “your”) acknowledges and agrees to be bound by the terms below.

2. ORDER PROCESSING & DELIVERY TIMELINES

We strive to dispatch your equipment and consumables as swiftly as possible to keep your production running. We start processing orders only after receiving full payment

  • Standard Processing: Most consumable items and low-cost machines are processed and shipped within 1-2 business days.
  • Daily Cut-Off: Orders placed before 1:00 PM IST are processed the same day. Orders placed after this time will be processed the following business day.
  • High-Value, Bulk Orders & Backorders: For high-value, high-quantity, or back-ordered items, availability and exact delivery timelines must be confirmed with our orders team prior to placing an order and making payment.
  • Transit Times: Once dispatched, small items are typically delivered within 2 to 7 days.

3. SHIPPING COSTS, TRACKING & ADDRESS REQUIREMENTS

  • Shipping Costs: Shipping costs are calculated dynamically at checkout based on the order’s weight, total value, and delivery region.
  • Expedited Shipping: Customers may request expedited shipping; however, additional charges will apply.
  • Tracking: Upon dispatch, customers will receive the courier name, tracking ID, and portal link via email and/or WhatsApp. Any inquiries, delays, or issues regarding active transit must be routed directly to [email protected].
  • Address Restrictions: We require a valid physical address for all deliveries. We do not ship to P.O. Boxes.

4. INTERNATIONAL ORDERS

  • International Shipping: We accept international orders, but customers should consult our orders team first to clarify shipping timelines. The buyer is strictly responsible for all local documentation, compliance with regional laws, import taxes, and customs duties.
  • Customs Abandonment: If an international customer refuses to pay local customs duties or import taxes, resulting in the package being abandoned at customs or returned to us, DigiFabb will not issue a refund for the hardware, goods, or any associated inbound and outbound shipping costs.

5. MODIFICATIONS & CANCELLATIONS

  • Standard Orders: Order modifications or cancellations for standard items and consumables must be requested via [email protected] before the order is shipped. Revised shipping fees (for new locations) or payment gateway fees (for refunds) may apply.
  • Custom Hardware: Because DigiFabb supplies highly specialized equipment, orders for made-to-order hardware, 3D printers, or custom fabrications cannot be canceled once the physical assembly or production phase has officially commenced. Cancellations are strictly prohibited once an order status transitions to “In Production” or “Assembling“.
  • Onsite Engineer Visits: For onsite service bookings, any travel arrangements (including non-refundable flights or train tickets, hotel bookings, Visa etc) booked by DigiFabb to dispatch our engineers are strictly non-refundable once purchased. Rescheduling an onsite visit requires a minimum of 48 hours’ notice; failure to provide this notice will result in penalty fees to cover sunk travel costs and lost time.

6. UNDELIVERABLE PACKAGES

  • Customer Error (RTO): If a package is returned to us as undeliverable due to a customer error (e.g., incorrect address or unavailability), the customer is responsible for both outbound and return shipping costs, plus applicable handling and restocking fees.
  • DigiFabb Error: If an undeliverable package is the result of an error on our end, we will reship the package to the customer at our cost.

7. DAMAGES & LOSSES

  • Damages & Loss: All lost and damaged shipments are generally covered by transit insurance. Customers must report damaged shipments directly to [email protected] within 24 hours of receipt. Lost shipments must be reported within a reasonable timeframe past the expected delivery date to allow us to file an insurance claim.

8. STOCK ISSUES & FORCE MAJEURE

  • Inventory Variations: While we maintain strict inventory synchronization, unexpected stock shortages or backorders may occasionally occur for high-value hardware or custom fabrications. In such instances, our orders team will contact you prior to processing to confirm the revised delivery timeline or offer a substitution.
  • Force Majeure: DigiFabb shall not be held liable for any delays in processing, dispatch, or delivery caused by events beyond our reasonable control. This includes, but is not limited to, natural disasters, severe weather conditions, government restrictions, customs clearance delays, labor strikes, or unforeseen disruptions in national courier networks.

9. LIMITATION OF LIABILITY & WARRANTY OF TRANSIT

  • Third-Party Transit & Delivery Schedules: Estimated transit timelines (e.g., 2–7 business days) are estimates provided by third-party freight carriers and are not guaranteed delivery dates. DigiFabb assumes no liability for delivery delays caused by courier logistics, regional disruptions, weather, or regulatory interventions.
  • Consequential, Production & Business Losses: Under no circumstances shall DOIT DIGIFABB INDIA PRIVATE LIMITED, its directors, or its affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from shipping delays, damaged shipments, or rescheduled onsite engineer visits. This express exclusion includes, but is not limited to, loss of profits, loss of business revenue, factory downtime, idle labor, production stoppages, or failed manufacturing deadlines.
  • Customs, Border & Regulatory Actions: DigiFabb accepts no liability for international orders seized, held, opened, delayed, or abandoned by customs authorities or border control agencies. Incurred customs duties, import tariffs, storage fines, and costs stemming from non-compliance or failure to pay local taxes remain solely with the customer and are entirely non-refundable.
  • Damage Claim Conditions: Our maximum liability for in-transit damage is contingent upon the customer reporting the damage directly to [email protected] within 24 hours of package delivery, supported by photographic or video evidence of the outer packaging and damaged contents. Failure to notify DigiFabb within this strict 24-hour window forfeits all transit insurance coverage and invalidates replacement or refund claims.
  • Maximum Financial Cap: In any scenario involving lost or transit-damaged items verified by insurance, DigiFabb’s maximum aggregate liability is strictly capped at either repairing/replacing the affected product or refunding the net purchase price received for that specific item. For onsite engineering services, maximum liability is limited strictly to service fees paid, explicitly excluding any non-refundable travel and lodging expenses already booked.

10. DISPUTE RESOLUTION PROCESS

  • Good Faith Negotiation: Any disputes arising from shipping, delays, or lost packages must first be addressed through good faith negotiations with our After Sales Support team.
  • Governing Law & Jurisdiction: This Policy is governed by the laws of India. Any unresolved legal disputes or claims shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

11. CONTACT INFORMATION

DOIT DIGIFABB INDIA PRIVATE LIMITED
Email: [email protected]
Hours: Mon–Sat (10 AM – 7 PM)