Yes. Please input your GSTIN in the billing information section during checkout. A GST-compliant invoice will be sent to your registered email address once the order has been processed by our accounts team.

Yes. To request a proforma invoice, please contact our sales team with your full company details and order requirements. We will email you the document, after which you may issue a Purchase Order (PO) and complete the transaction via your preferred payment mode.

Yes, we process orders for tax-exempt customers (including SEZ) separately. Please declare your tax-exempt status at checkout to ensure GST is not charged.

After placing the order, you must provide the necessary supporting documentation to our fulfillment team for verification. Your order will be shipped once these documents are approved. Please be aware that failure to provide valid documentation may result in order cancellation and applicable processing fees.

Once we receive your order, we verify the payment and begin the packing process. A pickup is then scheduled with our logistics partner. You will be notified and provided with a tracking number as soon as the package is dispatched.

Note: This standard process applies to small, courier-shipped orders. For B2B, bulk, or large-format orders, our fulfillment team will contact you directly to coordinate logistics.

Yes. As a solution-focused provider, we understand that specific industrial or creative projects may require specialized materials or equipment.
If you need a product that is not currently listed in our online catalog, or if you require a custom formulation or bulk quantity, please reach out to our sales team at [email protected] . Provide as much detail as possible regarding your specifications, and our technical team will evaluate the request and provide a formal quotation.
Note: Custom or special-order items may be subject to different lead times and return conditions.

We offer several payment options to suit both retail and corporate requirements:

• Purchase Orders: For clients with pre-approved credit terms or those paying against a proforma invoice.
• Online Payments: Credit/Debit Cards, Net Banking, and UPI.
• Corporate Transfers: NEFT, RTGS, and IMPS (ideal for B2B orders).

Yes, your security is our priority. We do not store any credit or debit card information on our servers. All payment processing is handled through a secure, encrypted payment gateway that is PCI-DSS compliant. This ensures that your sensitive financial data is protected and managed entirely by authorized financial institutions.

Currently, we do not offer Cash on Delivery (COD) as a payment option. To ensure the fastest processing and secure handling of your orders—especially for B2B and bulk shipments—we exclusively accept prepaid payments via Credit/Debit Cards, Net Banking, UPI, and Bank Transfers (NEFT/RTGS).

Our official bank details are provided at the bottom of every Proforma Invoice and Order Confirmation email.

If you need our bank details for vendor registration or to set us up as a beneficiary in your banking portal, please contact our accounts team at [email protected]. We will provide a signed copy of our bank account confirmation or a cancelled cheque upon request.

Important: Once the transfer is complete, please share the UTR number or a screenshot of the payment confirmation with our fulfillment team. This helps us verify the receipt immediately and prevents any delays in shipping your order.

For payments made via NEFT/RTGS/IMPS, please email a copy of the transaction receipt or the UTR (Unique Transaction Reference) number to our order fulfillment team at [email protected]. Please include your Order ID or Proforma Invoice number in the subject line to ensure timely processing and dispatch.

Generally, all items displayed on our website are in stock and ready for dispatch. Our inventory is updated regularly to reflect current availability.

However, for large B2B or bulk orders, we recommend contacting our sales team to confirm stock levels before making a payment. If an item becomes unavailable after an order is placed, we will notify you immediately to discuss an estimated restock date.

Delivery timelines vary depending on the specific items ordered and the courier service used. If you have specific shipping requirements or deadlines, we recommend contacting our shipping team prior to ordering for assistance.

Once your order is dispatched, you will receive a notification via email or SMS containing a tracking number and the name of the logistics partner. You can use these details on the courier’s website to monitor your shipment in real-time.

While we strive to meet all delivery timelines, delays may occasionally occur due to logistics bottlenecks, customs clearances, or transit issues. We appreciate your patience and are always available to help you track down a delayed package.

If you have urgent requirements or specific logistics requests (such as using a preferred transporter for large B2B orders), please contact our Orders and Shipping team before placing your order. We will do our best to accommodate your needs.

Yes, for large B2B or bulk orders, we can coordinate with your preferred logistics partner. If you wish to arrange your own pickup, please notify our fulfillment team immediately after placing your order or during the Proforma Invoice stage.
Once the order is ready for dispatch, we will provide the necessary dimensions and weight details for your transporter.
Please Note: If you choose to use your own transporter, the responsibility for the safety and insurance of the goods transfers to the buyer once the shipment is picked up from our warehouse. For more details, please refer to the “Self-Pickup” section of our official Shipping Policy.

We ship to most locations across India and internationally. If our logistics partners do not service your specific pin code, our team will contact you to discuss alternative delivery options.

Yes, we support international shipping for direct B2B orders. Since international logistics for machinery and industrial consumables involve specific documentation and variable freight costs, these orders are handled directly by our export team.

To place an international order, please contact us at [email protected] with your requirements and shipping destination. We will provide a customized quotation including shipping lead times and available transit methods (Air or Sea).

We offer different return windows depending on the product category:

• Consumables (Resins, Wax, Chemicals): You must initiate a return request within 24 hours of receiving the order. Items must be unopened and in their original packaging to be eligible for a refund.
  Machines & Equipment: You may request a refund within 7 days of the original purchase date, provided the equipment is returned in its original condition and packaging.

Yes, if Product category permits cancellation, you can cancel your order before it has been shipped. Please contact us immediately, as we process orders quickly. If the order has already been dispatched, it will be treated as a return under our standard policy.

If you receive a product with a manufacturing defect or damage, please notify us within 7 days of receipt. Contact our support team with your Order ID and clear photographs of the issue. We will arrange for a prompt replacement or a full refund after verifying the claim.

Yes. Most of our machinery and hardware products come with a standard manufacturer’s warranty. The duration and coverage (parts vs. labor) vary depending on the specific product.

• Consumables (Resins, Wax, Chemicals): Due to their nature, resins and chemicals are not covered under warranty once opened, unless a manufacturing defect is proven.
  Machines & Equipment: Please check the product documentation or the specific product page on our website for warranty details.

To initiate a warranty claim, please contact our support team at [email protected] with your Order ID, Serial Number, and a detailed description of the issue. We may require photos or videos to diagnose the problem remotely before authorizing a repair or replacement.

We provide multi-channel technical support:

• Email Support: For non-urgent troubleshooting and settings optimization.
• Video Consultation: Scheduled calls to help diagnose hardware issues
• Service Center: For major repairs, machines may need to be shipped to our authorized service facility..

For most industrial-grade machinery, we offer remote installation support and digital training resources. On-site installation and in-person training can be arranged for specific models, potentially subject to additional service charges and travel expenses. Please contact our technical team to schedule a session.

Technical documentation, including User Manuals, MSDS (Material Safety Data Sheets), and TDS, is available for download on the respective product pages. If you cannot find a specific document, please email [email protected] and we will provide it to you.